Shipping and Tracking Policy

Shipping & Tracking Policy

Thank you for shopping at Go Vital Health. We strive to ensure your order arrives promptly and safely. Please review our Shipping & Tracking Policy for more information:

1. Shipping Information

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
  • Shipping Methods: We offer several shipping methods, including standard shipping and expedited shipping. Shipping options and costs will be displayed during checkout.
  • Shipping Restrictions: We currently ship to addresses within SE Asia, United States, United Kingdom, Australia, Canada, New Zealand and United Arab Emirates. Please ensure the shipping address provided is accurate and complete to avoid delays or misdeliveries.


No refunds upon refusing a shipment

If you refuse a shipment because of unexpected import fees, the item(s) will be destroyed after being held at customs. This means your item(s) will not be refundable, and cannot cancel or refund your order in this case. is not responsible for delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.

If you do not claim your order

It is the responsibility of the customer to claim their order in the case it ends up at the post office. It is also the responsibility of the customer to provide the correct contact & shipping information at checkout. If, due to negligence of following up with your order/ or providing wrong information, items held will be held for only a few weeks and then will be forced to be destroyed. Sadly, the order will not be refunded or re-shipped to the customer by

2. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can track your order using the provided tracking number on our website or through the carrier’s website.
  • Delivery Estimates: Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided during checkout and in your shipping confirmation email.

3. Shipping Fees

  • Shipping Costs: Enjoy free shipping now with no minimum purchase.

4. International Shipping

  • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

5. Contact Us

If you have any questions about our Shipping & Tracking Policy or need assistance with tracking your order, please contact us at Our customer support team is here to help and ensure you have a positive shopping experience with us.

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