Purchase and Refund Policy

Purchase and Refund Policy

Thank you for visiting and shopping at Go Vital Health.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@govitalhealth.com/sg. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The following outlines our Purchase and Refund Policy:

1. Purchase Policy

• Product Availability: All products listed on our website are subject to availability. We strive to maintain accurate inventory records, but occasionally, a product may be out of stock. If a product is unavailable after you have placed an order, we will notify you promptly and provide options for a replacement or refund.
• Order Confirmation: Once you place an order with us, you will receive an email confirmation with your order details. Please review this confirmation carefully and contact us immediately at support@govitalhealth.com/sg if there are any discrepancies.
• Payment: We accept payment via Credit/Debit Card, PayPal, Google Pay, Apple Pay and etc.. Payment is processed at the time of purchase.

2. Refund Policy

• Refund Eligibility: We want you to be fully satisfied with your purchase from Go Vital Health. We offer refunds under the following circumstances:
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us at support@govitalhealth.com/sg within 7 days of receiving your order to arrange for a refund or replacement.
• Non-Delivery: If your order does not arrive within the expected delivery timeframe, please contact us so we can investigate and assist you accordingly.
• Refund Process: To request a refund, please contact us at support@govitalhealth.com/sg with your order details and the reason for your refund request. Our customer support team will review your request and guide you through the refund process if applicable.
• Exceptions: Please note that opened or used products cannot be returned unless they are damaged or defective. Additionally, promotional or sale items are non-refundable.

3. Contact Us

If you have any questions about our Purchase and Refund Policy, please contact us at support@govitalhealth.com/sg. We are committed to providing exceptional customer service and ensuring your satisfaction with our products.